whatscookingshop

Returns & Exchange Policy - What's Cooking!

Our Commitment to You

What's Cooking! is commited to keeping your custom. So if you are unhappy with your purchase, return it to us in its original condition within 7 days and we will exchange the item or refund the purchase price to your account. We will also happily return the delivery charge if the return is due to a faulty product or an error on our part.

Returning Unused Items by Mail

Returning Items By Mail

  • Please email us at sales@whatscookingshop.co.uk
  • State the item(s) that you are returning
  • State the reason for this return
  • Please indicate whether you would prefer an exchange or a refund to the payment card originally used
  • If your return qualifies for a refund of the delivery expense please include a receipt for this expense
  • Please make sure you package the return securely (in the original packaging) and include any paperwork. Packages must be returned pre-paid and for your protection we recommend that you use a recorded delivery service.
  • Send the package to the returns address printed on the delivery note
  • If you have any questions then please email us at sales@whatscookingshop.co.uk or call us on 01328 855111 between 10am and 3.00pm
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In Fakenham, Norfolk.

Fakenham

We also operate from a high street shop in Fakenham, Norfolk, should you wish to come along to browse or ask advice.

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